Outcome
Teams delegate high-volume or high-complexity work to agents - case triage, comms, optimisation, reporting and customer journeys.
You control behaviour with policies: what the agent can access, which tools it can call, what it can approve, and when to escalate.
Agents execute safely at scale: they run workflows, call tools, produce artefacts, and hand off to humans with full context when needed.
Purpose-built AI agents for Customer Service and AML - designed specifically for betting & gaming operators.
An AI agent that doesn’t just answer customers - it investigates, resolves, and learns. Across live chat, email and WhatsApp. In seconds.
80% of time is spent logging into multiple systems, copying data, and cross-referencing details. The decision takes 30 seconds. Getting there takes 10 minutes. Match day hits - queues explode.
Handles the full lifecycle: intake → investigation → resolution. Pulls real-time data from payments, betting engine, bonus platform, AML, RG and CRM. Resolves autonomously or queues one-click approval.
Clear-cut queries handled end-to-end. “Where’s my withdrawal?” Pull status → Personalised answer → Done.
Agent investigates and recommends. Human approves with one click.
Complex cases. Full case file built so humans start at the answer.
Monitors every transaction, investigates every alert, and builds every case - so analysts focus on judgment, not data gathering.
Thousands of alerts. 90%+ false positives. Hours spent pulling data and writing narratives. Meanwhile, sophisticated patterns hide in the noise.
Investigates before the analyst even opens the case. Builds a complete case file, writes a regulator-ready narrative, and recommends the next action with confidence scoring.
Deploy specialised agents across your sportsbook / gaming business - each with the tools and guardrails it needs.
Each agent is designed around a concrete objective (e.g., resolve cases, reduce risk, optimise promos) and can call specialised tools to execute - safely and transparently.
We typically launch a focused scope to prove value, then expand across departments using shared tooling, policies and templates.
Resolve common queries end-to-end (bets, payments, promos)
Pull account context, verify status, update tickets
Escalate with a full audit trail and suggested next steps
Triage alerts and assemble case packs
Cross-check KYC, payments, device, behaviour signals
Draft narratives and route for approval
Generate compliant customer comms and support flows
Orchestrate limits, cool-offs, and safer play journeys
Segment, personalise and schedule campaigns
Optimise bonus cost vs. retention with constraints
Run experiments and summarise outcomes
Define behaviour, permissions, approvals, and compliance with complete visibility into every step.
We implement governance that matches regulated environments so agents are safe, predictable, and auditable.
An implementation that's tailored to your tooling, policies and operating procedures.
Audit-ready logs, configurable policies, and clear ownership — so compliance and ops can trust system.
Connect to your existing vendors, APIs and workflows then expand from one agent to many.
APIs, data sources, and operational systems across sportsbook and iGaming. We integrate rather than rip-and-replace.
You define permissions, policies, tone, approvals, and the exact actions each agent can execute.
Agents support humans: they handle the heavy lifting, while teams review, approve, and steer outcomes.
Reduce operational load, improves response times, increase compliance throughput, optimise commercial performance and reduce human reliance and resource levels
Case handling time
Compliance throughput
Campaign efficiency
Metrics shown are indicative and depend on operator configuration, audience and deployment scope.
Common questions about deploying AI agents in your sportsbook or gaming operation.
Align on objectives, policies and tools, launch quickly, then expand across Customer Service, AML, Responsible Gambling, Marketing and Bonus Operations.
